Find answers to your most frequently asked questions.


What is vegan leather?

We use Vegan leather, which is a conscious alternative to animal leather increasingly used by the most renowned fashion designers and luxury automakers like Tesla, Mercedes-Benz and Ferrari.

Most sought for by those concerned with animal welfare, it’s made from polyurethane (PU), that is more eco-friendly and longer lasting than most other plastic.

At VIDO, we use the highest-quality vegan leathers that give an amazing touch and feel. Water-based, solvent-free, and with increased sustainability in the production process, our vegan leather is also less harming to the environment, as the tanning and dyeing of animal leather takes loads of energy and toxic chemicals.

What size are the checkers?

We know how important the size of checkers is to Backgammon lovers.

Our checkers for our Large Backgammon Sets are respecting the competition size cherished by aficionados: the famous 44mm diameter standard.

For our Medium Backgammon Sets, we made sure to keep a pleasant wide diameter of 29mm.

How to choose a backgammon board?

VIDO currently offer to sizes of backgammon boards:

A large backgammon set is designed for tournaments and competition, with 44mm checkers and a handle for convenience of transport. Dimensions: 51 x 36 x 6.5 cm or 20 x 14 x 2.6 inch.

The medium backgammon is a versatile option meant for passionate gamers, as well as casual players. You can use it anywhere, whether at home or outdoors. Dimensions: 38 x 24.5 x 5.5 cm or 15 x 9.7 x 2.1 inch.

You can find the dimensions in the product description when placing an order. 

How smooth is the gliding of checkers on the arrow board?

At VIDO, we’re strict about delivering the full pleasure of authentic backgammon.

To achieve the smoothest gliding and a great touch and feel, our high-quality resin checkers undergo a precise polishing process.

And our arrow carpets are made with the fine velvet traditionally used on competition boards.

You will just love moving your checkers around our boards.

What is the objective of a backgammon board game?

The objective of playing the backgammon game is to move all the checkers to the home board and bear them off (remove them from the board).

Access and check the Backgammon Rules from the About Us section in our top menu.

How to play backgammon?

VIDO backgammon sets consists of a game board, 30 checkers, 4 dices and a doubling cube.

Backgammon is played by two players with each player having 15 checkers of a particular colour and a pair of dice.

The game board has 4 quadrants with each quadrant having 6 long triangles called pips or points. Each alternate triangle has a similar colour in alternate rows. Each player has a home board and outer board with a divider called a bar separating them.

To start playing backgammon, each player must roll a die, and the one who gets the highest number on rolling it will move the checkers first. Then, the players alternate turns rolling both the dice and move the checkers according to the number rolled. Every time they roll the dice, it determines the points to move the checkers, which are moved forward in the direction of the home board. When all your checkers move out of the home board first, you win.

Access and check the Backgammon rules from the About Us section in our top menu.

What is the doubling cube for?

The doubling cube is a key element of the game, enjoyed by backgammon experts.

Used to raise the stakes during the game, it adds a new dimension to your strategy. We invite you to discover how to use it by reading the Backgammon rules on the Backgammon Wikipedia page (Section 1.4), or from our dedicated page in the About us section of our website.

Challenge your opponent and double the fun with our signature handmade crystal cube - our videau!

I lost a dice or a checker. How can I keep enjoying my VIDO Backgammon?

If you lost a checker or a die, don’t worry. You can order replacements on our website.

Checkers can be purchased by unit, and dice by two pieces, so you don’t have to replace your all set. Check our Accessories section to shop our beautiful backgammon stones and dice.

Do you offer customisation options for backgammon sets?

Yes, we can offer customisation services for our backgammon sets. Contact us to get a personalised metallic plate or engraving on the crystal doubling cube.

How to take care of my Backgammon?

We use only durable and quality materials for our backgammon boards, so you can trust your board will last very long, should you follow our below care tips:

Avoid prolonged sun exposure and keep away from heat sources.

Do not spill liquid on the arrow board felt or the vegan leather of your board. In such unfortunate case, wipe off and absorb the excess liquid immediately with a dry clean cloth.

To remove minor stains on the vegan leather, use a soft and lightly damp cloth.

What types of chess sets do you offer?

We offer luxury chess sets, handcrafted with premium vegan leather, and with contemporary designs.

The wooden pieces and the tray are magnetic, for a great playing comfort.

Our chess boxes come with a convenient storage compartment for the pieces under the tray.

Are your chess sets suitable for beginners?

Yes, our chess sets cater to all skill levels. Our chess are beginner-friendly sets with magnetic standard pieces and boards designed to aid learning and enjoyment for novice players.

Can I find chess sets suitable for display or decoration?

Yes, all our chess sets offer modern colourful designs and are crafted carefully with luxurious materials, making them perfect for display in homes, offices, or as a centrepiece for any collection.

Do you offer customisation options for chess sets?

Currently, we offer customisation services mostly for multiple orders, on chess sets. However, please feel free to contact us so we can discuss how we can attend to your needs.

Are the chess pieces magnetic?

Yes, our premium chess sets feature magnetic wooden pieces and playing tray, enhancing stability and providing a pleasant ease of play.

Do you offer chess sets in different sizes?

Currently, we only offer the large size of chess sets: 14.4 x 14.4 x 2 inch - 36.5 x 36.5 x 5.2 cm.

Do you offer chess and backgammon sets suitable for outdoor use?

We primarily focus on indoor chess and backgammon boards designed for optimal durability and aesthetics. Our games can however definitely be used outdoors, yet we strongly recommend to store the games indoor after playing. Outdoor usage may result in wear and tear, affecting their longevity and appearance.

What materials are your chess sets made from?

Our chess sets are crafted from high-quality materials such as wood and strictly selected vegan leather, ensuring durability, aesthetic appeal, and a great playing experience.

Orders & Shipping

Where can I buy VIDO backgammon board?

You can buy a VIDO backgammon set online at https://vido-backgammon.com/ and https://my-vido.com

All you have to do is to fill in a form with details such as your email address, name and address and mobile number and make the purchase via with our fully secure payment system.

When will I receive my order?

On average, your order will take 3 to 4 days to arrive, and only 1 to 2 days in the UAE.

We work with FEDEX and UPS, famous express delivery companies, among the fastest and most reliable in the world.

Our products are made and stored in Dubai, United Arab Emirates. When your order is ready, we dispatch it ourselves using FEDEX or UPS express delivery services.

The courier company will deliver the product straight to your door, and depending on the countries, will contact you to inform you of the time of delivery. With us, your order is in good hands!

Can I to return / exchange an item?

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

You can see our detailed Return Policy.

For exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at contact@my-vido.com.

How do I know that my order was successful?

Once you have placed your order, you will receive an email from contact@my-vido.com confirming your order.

If you created an account on my-vido.com when you placed your order, you will also find your order in your account.

Do you ship internationally?

Yes. Our products are made in Dubai, United Arab Emirates, and can be shipped to most countries around the world.

If you cannot fin your destination country in the list at checkout, please write to us at contact@my-vido.com

How do I track the delivery of my order?

For each order, you will receive an email indicating with Express Courier company was used to ship your parcel, as well as the tracking reference for your order.

With this tracking number, you can follow the progress of your delivery at all times. And, of course, you can always contact us for any information or support.

I haven’t received my order yet. Should I worry?

Sometimes, during very busy periods like festive seasons, the delivery companies and customs services get somewhat swamped, meaning that deliveries may run slightly behind schedule.

But don’t worry, your order is in good hands as we use only world class express delivery companies.

You can always follow where it is using the tracking number you received by email.  And, of course, we are always available, and you can contact us anytime should you have any questions.

Which express courier company will deliver my order?

We work with FEDEX and UPS, famous express delivery companies, among the fastest and most reliable in the world.

The courier company will deliver the product straight to your door, and depending on the countries, will contact you to inform you of the time of delivery. With us, your order is in good hands!

Where do you ship from?

Our products are made and stored in Dubai, United Arab Emirates. When your order is ready, we dispatch it ourselves using FEDEX or UPS express delivery services.

The courier company will deliver the product straight to your door, and depending on the countries, will contact you to inform you of the time of delivery.

Payments & Security

Which payment method can I use?

We accept most credit/debit cards, including Visa, MasterCard, and Amex.

Alternatively, you can also use your Paypal account.Please contact us by email or WhatsApp should you wish to opt for a payment via Paypal.

Is my payment secure?

Payment is totally secure on our website.

Our payment systems are handled by Paytabs, a world leader in secure online payments, and we will never share your personal information with anyone else.

Paytabs uses the latest version of Secure Socket Layer (SSL) system. All transactions data are transmitted on secure servers in encrypted form. This ensures that no one can intercept the transaction and obtain sensitive information.

You can view further information on PayTabs website: https://site.paytabs.com/en/secure-payments/

Do you keep my bank / payment details?

We never have nor keep your bank or debit/credit card details.

When you are placing your order, the payment takes place directly on the PayTabs website. PayTabs is the secure online payment system we use. It is approved by most payment card issuers like Visa, Mastercard, or Amex.